Shipping Policy
Shipping Policy
Thank you for shopping with us. Please read our shipping policy carefully to understand how we process and deliver your orders.
Order Processing Time
All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, dispatch may be delayed by a few days. If there will be any significant delay in the shipment of your order, we will contact you via email or the phone number/email provided at checkout.
Shipping Time
Once your order has been dispatched, delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| International | 7–14 business days |
Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary due to customs processing, local courier handling, weather conditions, or other circumstances beyond our control.
Total estimated time from order to delivery: 8–16 business days (1–2 days processing + 7–14 days shipping).
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your package. Please allow 24–48 hours for the tracking information to update once you receive it.
Customs, Duties, and Taxes
We are not responsible for any customs fees, import duties, or taxes that may be applied to your order once it reaches your country. These charges are the responsibility of the customer and vary by destination. Please check with your local customs office for more information before placing your order.
Delays
While we make every effort to ensure timely delivery, please note that shipping times are estimates and not guarantees. Factors such as customs delays, weather, holidays, or courier disruptions may affect delivery times. We appreciate your patience in these situations.
If your order has not arrived within the estimated delivery window, please contact us at contact@formyx.store and we will investigate the status of your shipment.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately at contact@formyx.store so we can attempt to correct it before dispatch.
Lost or Missing Packages
If your tracking information shows your order as delivered but you have not received it, please:
- Check with neighbors or household members
- Contact your local courier/post office with your tracking number
- Contact us at contact@formyx.store if the issue is not resolved, and we will assist you further
Multiple Items / Split Shipments
If you order multiple items, they may be shipped separately and could arrive at different times, even if shipped together.
Contact Us
If you have any questions about your order or this shipping policy, please contact us at:
Email: contact@formyx.store
This policy is subject to change without prior notice. Please check back periodically for updates.